Terms And Conditions
In Stock Items:
We hope you love your purchase; however if for any reason you are not completely satisfied with your purchase, you may return or exchange your merchandise within 3 days of receiving your order for a store credit, less shipping costs and a 10% restocking fee. Under no circumstances will a return or exchange be accepted past the customer's stated wear date. Exchanges are subject to item availability. All exchanges are final sale. All items purchased using store credit are final sale.
At the time of order it is required to state your wear date for the item ordered. Once you have placed an order with Rissyroos.com you may not cancel your order unless the item ordered is not able to be delivered prior to your wear date. Products ordered and then refused by a customer at their address will incur an automatic 30% re-stocking fee.
To Obtain a Return Authorization:
All return requests must be submitted through our web site. If you are logged in to your account, you must go to the link on the left hand side of your dashboard to request a return authorization. If you are not logged in to your account, you must go to the "request return" link located in the footer of our site. Once your return request is approved, you will be issued a return authorization number. A UPS electronic return label will be emailed to you for your return shipment. There is a $12.00 charge for the return shipping. This amount will be deducted from your store credit. Please Note: All returns or exchanges must be postmarked within 3 days of your receipt date and prior to your stated wear date. Any returns or exchanges postmarked after 3 days of your receipt date, shipped on or following your stated wear date and/or without a return authorization number will be returned to you at your shipping expense.
Returned goods must be returned in original condition. We 100% inspect all items we ship out to insure there are no damages. Returns are inspected upon receipt. Items must not have been worn, washed, altered, and must have all original tags attached and be in original packaging. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you. You must write the return authorization number on the outside of the box. A store credit will be issued upon receipt of the item in the original condition. Shipping charges are not refundable.
Special Order Items:
Special orders are orders for items that are not in stock and are not scheduled to come into stock. A Rissy Roo's representative will notify you prior to confirming your order if the item that you have chosen is not in stock. You will be offered the option to place a special order. Once a special order is confirmed there will be no option for a return, exchange, or cancellation. Products ordered and then refused by a customer at their address will incur an automatic 30% re-stocking fee.
All International Orders are Final Sale.
All Sale Merchandise Purchases are Final Sale.
All Jewelry and Accessory Purchases are Final Sale.