Terms And Conditions
Please note that our online return policy & in-store return policy are different.
ONLINE RETURN POLICY
Our policy has recently changed, please review prior to purchase.
We hope that you love your purchase; however, if for any reason you are not completely satisfied you may return or exchange your eligible merchandise within 3 days of receiving your order for merchandise credit, less shipping costs and a 10% restocking fee. You may return or exchange all products except those marked as special order, sale, or website special. Jewelry and accessory purchases are final sale. All International Orders are final sale. Exchanges are subject to item availability. All exchanges are final sale.
Rissyroos.com requires that you choose your wear date at checkout in order to guarantee that you will receive your order in time for your special event. Under no circumstances will a return or exchange be accepted past this chosen wear date. Once you have placed an order at RissyRoos.com you may not cancel your order unless the item ordered is not available to be delivered prior to your wear date. Products ordered and refused by a customer will incur a 30% restocking fee.
To Obtain a Return Authorization: All return requests may be submitted through our website through the Request Return link or by contacting customer service. Once your return request is approved, you will be issued an RMA number and a UPS electronic return shipping label will be emailed to you. There is a $12.00 charge for return shipping that will be deducted from your merchandise credit. Please Note: Any returns postmarked after 3 days of receiving your RMA, shipped after your chosen wear date, and/or without a return authorization will be refused. Returned goods must be returned in original condition. We 100% inspect all items prior to shipping to insure there are no damages. Returns are inspected upon receipt. Upon return of your merchandise, in original condition with all tags attached, a merchandise credit will be issued in the form a code that can be used at checkout. Your merchandise credit will have no expiration date. All items purchased with merchandise credit are final sale.
IN-STORE RETURN POLICY
No cash or credit card refunds. All sales are final on eveningwear, jewelry, layaway, and reduced items. In store credit only on shoes and casual clothing if returned within 10 days with receipt.