Frequently Asked Questions

RETURN POLICY: What is your return policy?

Please note that our online return policy and in-store return policy are different.

ONLINE RETURN POLICY

In Stock Items: We hope you love your purchase; however if for any reason you are not completely satisfied with your purchase, you may return or exchange your merchandise within 3 days of receiving your order for a store credit, less shipping costs and a 10% restocking fee. Under no circumstances will a return or exchange be accepted past the customer's stated wear date. Exchanges are subject to item availability. All exchanges are final sale. All items purchased using store credit are final sale.

At the time of order it is required to state your wear date for the item ordered. Once you have placed an order with Rissyroos.com you may not cancel your order unless the item ordered is not able to be delivered prior to your wear date. Products ordered and then refused by a customer at their address will incur an automatic 30% re-stocking fee.

To Obtain a Return Authorization: All return requests must be submitted through our web site. If you are logged in to your account, you must go to the link on the left hand side of your dashboard to request a return authorization. If you are not logged in to your account, you must go to the "request return" link located in the footer of our site. Once your return request is approved, you will be issued a return authorization number. A UPS electronic return label will be emailed to you for your return shipment. There is a $12.00 charge for the return shipping. This amount will be deducted from your store credit. Please Note: All returns or exchanges must be postmarked within 3 days of your receipt date and prior to your stated wear date. Any returns or exchanges postmarked after 3 days of your receipt date, shipped on or following your stated wear date and/or without a return authorization number will be returned to you at your shipping expense.

Returned goods must be returned in original condition. We 100% inspect all items we ship out to insure there are no damages. Returns are inspected upon receipt. Items must not have been worn, washed, altered, and must have all original tags attached and be in original packaging. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you. You must write the return authorization number on the outside of the box. A store credit will be issued upon receipt of the item in the original condition. Shipping charges are not refundable.

Special Order Items: Special orders are orders for items that are not in stock and are not scheduled to come into stock. Many special order items are identified as such on the product's page. If a special order item is not indicated on the site, a Rissy Roo's representative will notify you prior to confirming your order and you will be offered the option to place a special order. Once a special order is confirmed there will be no option for a return, exchange, or cancellation. Products ordered and then refused by a customer at their address will incur an automatic 30% re-stocking fee.

All International Orders are Final Sale.

All Sale Merchandise Purchases are Final Sale.

All Jewelry and Accessory Purchases are Final Sale.

IN-STORE RETURN POLICY

No cash or credit card refunds. All sales are final on eveningwear, jewelry, layaway, and reduced items. In store credit only on shoes and casual clothing if returned within 10 days with receipt.

AVAILABILITY: How do I know if what I want is available?

Once an order is placed we will check availability and let you know within 72 hours if your style is available in your desired color and size and in time for your special occasion. If for any reason your dress is not available, we may be able to special order the item for you from the manufacturer. A Rissy Roo's representative will notify you prior to confirming your order if the item that you have chosen is available for special order. You will be offered the option to place a special order or to cancel your order at absolutely no charge to you. Orders are not processed until we can confirm that we have exactly what you want and can get it to you in time for your special occasion.

You may also choose to email us at info@rissyroos.com or call us toll free at 1-866-RSY-ROOS (779-7667) to check stock availability prior to placing your order.

LOW PRICE GUARANTEE: If I find the dress or shoes that I want on another site for a lower price, will you beat it?

If you find the dress or shoes that you are looking for at a lower price, we will beat it by 3%! Simply contact us and tell us the exact url where we can locate the dress at a lower price prior to placing your order, we will verify the price and then we will beat it by 3%!

Our lower price guarantee applies to dresses available for purchase from another online store with secure online order processing at their regular price. If the dress on the site is marked as "Sale", "Clearance", "Special", or other specially priced items, the guarantee does not apply. We do not honor errors on other sites. Items found on internet Auction sites are invalid. Shipping charges applied by the competitor website will also be included when we verify the price (Other sites may discount dresses and make up the difference with excessive shipping and handling fees). To verify prices we must be able to find the dress, price, and shipping and handling fees on the website.

INTERNATIONAL SHIPPING: Do you ship to International Destinations?

Yes, Rissy Roo's ships to International Destinations via:

United States Postal Service

USPS Express Mail International: Approximately 7-10 Business Days

UPS

UPS Canada Standard: Approximately 2-3 Business Days

UPS Worldwide Expedited: Approximately 2-5 Business Days

UPS Worldwide Express: Approximately 2-3 Business Days

PLEASE NOTE: All International Orders Are Final Sale. Customers are responsible to pay for any taxes or custom duties payable in his/her own country when the order arrives there. We cannot guarantee a delivery date for international orders as we have no control over international customs.

Additional Images: Do you have additional images of the items online at RissyRoos.com?

Rissy Roo's puts all available images on the website. We realize that it is frustrating that there is not always an image in every color that an item is offered in; however, all images are provided by the manufacturer and we do not always get an image in every color that is offered.

SSL SECURE SITE: Is it safe to place orders online at Rissy Roo's?

Yes, Rissyroos.com uses a SSL secure server to collect credit card details. Your private information is secure and will not be shared with any third parties for any reason.

This site is tested and certified daily by the Norton Security Seal. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the Norton Security Seal appears only when this site passes the daily Norton Security scans.