RETURN POLICY:
What is your return policy?
Online Return
Policy
In Stock Items: We
hope you love your purchase; however if for any reason you are not
completely satisfied with your purchase, you may return or exchange
your merchandise within
3 days of
receiving your order,
for a refund,
less shipping costs and a 10% restocking fees, based on the original form
of payment. Exchanges are subject to item availability.
Please email us at
Info@rissyroos.com or call us at (609) 926-9200 within 3 days of
delivery if you are planning to make a return. We will issue you a
return authorization number.
Please Note:
Any returns
or exchanges postmarked after 3 days of your receipt date and/or
without a return authorization number will be returned to you at
your shipping expense.
Returned goods must be returned in original condition. We 100%
inspect all items we ship out to insure there are no damages.
Returns are inspected upon receipt. Items must not have
been worn, washed, altered, and must have all original tags
attached and be in original packaging. Items with snags, rips,
make-up stains, odors (i.e. cigarette smoke) or other damages will
result in the item being returned to you. You must write the return
authorization number on the outside of the box. A refund will be
issued upon receipt of the item in the original condition. Shipping
charges are not refundable.
Special Order Items:
Special
orders are orders for dresses that we do not have in stock.
A Rissy Roo's representative will notify you prior to confirming
your order if the item that you have chosen is not in stock.
You will be offered to option to place a special order. Once a
special order is confirmed there will be no option
for returns, exchanges, or cancellations.
All
International Orders are Final Sale.
All Sale Merchandise Purchases are Final Sale.
In-Store
Return Policy
No cash or
credit card refunds. All sales are final on eveningwear,
jewelry, layaway, and reduced items. In store credit only on
shoes and casual clothing if returned within 10 days with receipt.
AVAILABILITY:
How do I know if what I want is available?
Once an order is
placed we will check availability and let you know
within 72 hours if your style is available in your desired color and
size and in time for your special occasion. If for any reason
your dress is not available, we may be able to special order the
item for you from the manufacturer.
A Rissy Roo's representative will
notify you prior to confirming your order if the item that you have
chosen is available for special order. You will be offered to
option to place a special order or
to cancel your
order at absolutely no charge to you. Orders are not processed
until we can confirm that we have exactly what you want and can get
it to you in time for your special occasion.
You may also choose to
email us at Info@rissyroos.com
or call us toll free at 1-866-RSY-ROOS
(779-7667)
to check stock
availability prior to placing your order.
LOWER PRICE
GUARANTEE: If I find the dress or shoes that I want on another site
for a lower price, will you match it?
If you find the dress or
shoes that you are looking for at a lower price, we will match it!
Simply contact us and tell us where to find the dress at a lower
price prior to placing your order, we will verify the price and then
we will match it.
Our lower price guarantee applies to dresses available for purchase
from another online store with secure online order processing at
their regular price. If the dress on the site is marked as “Sale”,
“Clearance”, “Special”, or other specially priced items, the
guarantee does not apply. We do not honor errors on other sites.
Items found on internet Auction sites are invalid. Shipping
charges applied by the competitor website will also be included when
we verify the price (Other sites may discount dresses and make up
the difference with excessive shipping and handling fees). To verify
prices we must be able to find the dress, price, and shipping and
handling fees on the website.
SHIPPING: Do you
ship to International Destinations?
Yes, Rissy Roo's ships to
International Destinations via:
United States
Postal Service
USPS Express Mail
International: 5-7 Business Days
UPS
UPS Canada Standard: 2-3
Business Days
UPS Worldwide Expedited:
2-5 Business Days
UPS Worldwide Saver: 1-3
Business Days
All International Orders
Are Final Sale. Customers are responsible to pay for any taxes
or custom duties payable in his/her own country when the order
arrives there.
All International Orders
Must be Paid with PayPal and Will Only Ship to Verified Addresses.
Do you have
additional images of the items online at RissyRoos.com?
Rissy Roo's puts all
available images on the website. We realize that it is
frustrating that there is not always an image in every color that an
item is offered in; however, all images are provided by the
manufacturer and we do not always get an image in every color that
is offered.
Call Rissy Roo’s
Toll Free:
1-866-RSY-ROOS
(779-7667)
or
Local New Jersey
609-926-9200
Email Rissy Roo's at
Info@rissyroos.com
